Get in Touch
We’re here to help you create amazing captioned videos. Whether you have questions about features, need technical support, or want to share feedback, we respond to every inquiry.
Email: akash@capkit.app
How We Can Help
Account Support Login issues, password resets, account recovery, two-factor authentication
Billing Inquiries Plan details, payment questions, refunds, upgrades, subscription management
Technical Assistance Video uploads, processing issues, caption customization, export problems
Feature Requests Suggestions for new caption styles, templates, or features
Quality Issues Transcription accuracy concerns, caption synchronization, video quality
General Information How features work, best practices, supported video formats
Response Time
We respond to all inquiries within 24-48 hours on business days.
For urgent account access issues, include “URGENT” in your email subject line for prioritized response.
Before Contacting Us
Check Our Resources
- Visit your account dashboard to check video status and quota
- Review your subscription plan details on the pricing page
- Check Terms of Service and Privacy Policy for policy questions
- Try different caption templates if having styling issues
Include Relevant Information
- Your account email address for billing or account-related questions
- Video ID or file name when reporting processing issues
- Specific error messages or screenshots when reporting technical issues
- Device and browser information for troubleshooting
- Video format and duration for compatibility questions
Our Commitment
Your satisfaction with CapKit means everything to us. We treat every inquiry with the same care and attention we put into building quality features.
When you contact us, you’ll receive:
- Clear, detailed responses from our team
- Professional support focused on your specific needs
- Follow-up to ensure your issue is resolved
- Respect for your time and privacy
Stay Connected
Want to stay updated on new features and improvements? We’re continuously adding new caption styles, improving transcription accuracy, and building features you request.
Have feedback that doesn’t require a response? We welcome your thoughts on making CapKit better for content creators.